One of the key responsibilities of a managed services provider (MSP) is to implement intelligent, scalable IT solutions and manage them for businesses who don't have the time to do so. MSPs also help prevent glitches so that business processes run smoothly. This is a godsend, since downtime events are unpredictable and businesses may not know how to deal with them or prevent them. Persistent downtime will ultimately derail profitability.
To handle outages and other technical incidents, MSPs deploy their team of experts to perform remote monitoring and management (RMM), the process of remotely and proactively scanning the “health” of an enterprise IT infrastructure by deploying an agent or tiny software patches. Each agent then gathers a constant stream of information on computer and network health onto a central hub or dashboard. If the agent detects a problem, the MSP team receives an alert that allows them to quickly address it.
RMM tools are used to gather real-time analytics on all the activities of IT assets, from workstations to servers, to help businesses identify and resolve technology issues. Here are some reasons why your business needs RMM:
Less maintenance, more productivity
Worker productivity doesn’t need to go down due to IT maintenance. Through proactive monitoring, your MSP keeps a close eye on your IT assets’ performance and will identify and address bottlenecks and bumps before things break down and greater fixes are required. In other words, your IT system will require less maintenance, as problems are nipped in the bud before they cause prolonged interruptions.
Hands-off updates
Application and system updates can be a hassle. However, updates and security patches are essential to the security and performance of your enterprise network environment. Fortunately, there's a way to ensure they don't cause work delays.
RMM will allow your MSP partner to keep track of these updates and install them for you. Since an MSP’s experts are available 24/7, they can perform or schedule them to occur after hours to avoid disrupting employees while they work.
Goodbye, downtime
Downtime can lead to all sorts of dire ramifications for a business, including closing down operations. The most obvious ramification is revenue loss. Even just an hour of downtime can cost thousands of dollars.
System downtime will cause malfunctions down the line. For instance, it may affect your client and customer-facing services and devices. System malfunction will prevent your business from attending to your customers’ expectations and needs. It will ultimately disappoint them and cause them to switch to your competitors.
An MSP’s RMM service helps identify and mitigate potential causes of downtime. This means that factors that contribute to downtime will not go unnoticed and unaddressed.
Tighter security
Among the core services of many MSPs is providing cybersecurity solutions that address various vulnerabilities and threats, from inbox spam to network intrusions to human error. MSPs specialize in implementing a range of these solutions to provide businesses of any size with a multilayered approach to protecting IT assets.
On top of that, MSPs use RMM to observe and test security systems so that updates, improvements, and gaps can be addressed quickly. An RMM service tightens and refines security solutions so that business users can continue to be effective.
When you work with a trustworthy MSP like Hudson Valley IT Services, you can expect that experts are keeping tabs on any new threats and security updates that can impact your company.
RMM is essential in keeping your IT healthy, ensuring your employees are using their time productively. As a result, your business will be able to accomplish more. Contact Hudson Valley IT Services to learn how RMM solutions can help you.
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