We reverse the traditional support model.
Other IT service providers direct customers to inexperienced, entry-level technicians first. At Hudson Valley IT Services, you speak to our most experienced (20+ years), knowledgeable, highly skilled, and certified consultants right from the start.
We are loyal to our consultants and customers.
We are a small and tight knit operation, not a high turnover IT sweatshop. Our customers trust their livelihoods to our loyal consultants, with some of our customer relationships ongoing since 1999.
We don’t make excuses.
One of our clients said that this was the most impressive thing he observed when he started working with us - "Everything that was put on our plate was done and accounted for, no ifs or buts". With other IT service providers, all he got was excuses why things weren't done.
We provide a proactive and fully managed commercial IT service.
Hundreds of commercial customer networks in different industries including healthcare, manufacturing, retail, legal, and financial, have benefitted from our services, with close to 2 million support tickets closed.
We are able to keep pace with changing technology and emerging security challenges.
We strive to stay up-to-date with the cutting edge in the IT field, whether that be technology your business can utilize or emerging cybersecurity threats.
We continuously monitor and maintain client computer networks to minimize business risks.
Monitoring and maintenance is conducted 24/7/365. Our network management platform is free to customers while we are engaged with them. External and internal quarterly security audits are also free.
Our IT helpdesk system is free for our customers.
Our customers have real-time access to work statuses on projects and support issues. They also have access to up-to-date IT reports like executive summaries, hardware / software inventories, remote access logs, and other valuable information.
We become your virtual IT department.
Our managed IT services replace your in-house IT department, allowing you to save on payroll and infrastructure (not to mention time and energy). We allow you to focus on doing what you do best, and not your IT headaches.