ANA Hospital Systems Info As of 5-7-2026
How to set up Epic Haiku on your phone
- Install Epic Haiku from the App Store (iOS) or Google Play (Android).
- Below, find your hospital. Scan the Haiku setup QR code on top, or tap the Haiku setup link, to open that hospital's Haiku configuration page on your phone.
- Tap the configuration file the page offers — the Haiku app picks it up automatically.
- Open Haiku and sign in with your hospital-issued provider credentials.
- If multi-factor authentication prompts: complete it with the same method you use for that hospital's remote access (DUO, Symantec VIP, Microsoft Authenticator, etc.).
If the configuration URL doesn't work, or your hospital uses an enrollment form (RWJBarnabas and White Plains), scan the helpdesk QR code below it (or tap the helpdesk number) and ask for the Epic Haiku team.
Hospitals where Epic Haiku is available
Atlantic Health System (AHS) — Morristown Medical Center
Epic Haiku setup: www.atlantichealth.org/secure-ahs-remote-access/haiku.html
Helpdesk: 973-971-7272 (ISS Customer Support Center). On the IVR: Physician or Provider (1), then EPIC (2).
Tap or scan to open Haiku setup
Tap or scan to call helpdesk
Manual Haiku app settings (if not using config file):
- Server:
soapproxy.atlantichealth.org - Path:
Haiku - Use https: Yes
Hackensack Meridian Health Network (HMHN) — formerly HUMC
Epic Haiku setup: mepic.hmhn.org/mobileconfig/
Helpdesk: 551-996-4357 (HMHN Help Desk). Main switchboard: 551-996-2000 (ask for IT / helpdesk).
Tap or scan to open Haiku setup
Tap or scan to call helpdesk
MFA: DUO (Citrix Gateway shows Call Me / Token / Push).
RWJBarnabas Health (RWJBH) + Jersey City Medical Center (JCMC) + New Brunswick
Haiku enrollment is liaison-driven — there is no public Haiku configuration URL. Contact the RWJBarnabas IT liaison: Christian Lapaix, 201-618-0938, Christian.Lapaix@rwjbh.org. He will email the configuration file and instructions.
Helpdesk: 855-453-1948 (RWJ Help Desk; current as of 2024-10-07).
Tap or scan to email Haiku liaison
Tap or scan to call RWJ helpdesk
Reference URLs (not Haiku — for desktop / webmail): remote.rwjbh.org, webmail.rwjbh.org (MFA via Symantec VIP Access app).
White Plains Hospital (WPH) — Montefiore network
Epic Haiku setup: www.montefiore.org/haiku-canto-configuration
Helpdesk:
- 914-849-4357 option 4 — EPIC Haiku account support (the right line for Haiku setup).
- 914-849-4357 — general (Mon–Fri 8 AM–5 PM).
- 866-851-8884 — after hours, holidays, weekends (also Citrix / Meditech / Solaris).
Tap or scan to open Haiku setup
Tap or scan to call WPH helpdesk
Tap or scan to email Haiku Request Form to ITServiceDesk@montefiore.org
Enrollment: providers must submit the White Plains Hospital Haiku Request Form (PDF available from the helpdesk) to ITServiceDesk@montefiore.org. The form requires: name, email, department, phone, role, device type (Apple / Android), and the Phone IMEI ID — found inside the Haiku app on the phone.
Hospitals where Epic Haiku is not available (or status unknown)
Only the helpdesk QR code is shown for these hospitals. Call them if you need to ask whether Epic Haiku is offered.
St. Peter's University Hospital (SPUH)
Epic Haiku: NOT AVAILABLE. SPUH does not provide mobile Epic access for outside physicians. Email is permitted only via Remote Citrix on a computer; direct outside-physician email is not allowed.
Helpdesk: 732-339-7000 (extension 7000).
Tap or scan to call helpdesk
Citrix (for reference): spdesktop.saintpetersuh.com.
Holy Name Medical Center
Epic Haiku: not currently confirmed. If you need Haiku here, call the helpdesk to ask whether Holy Name offers Epic Haiku and what the enrollment process is.
Helpdesk: 201-833-3000 (main switchboard; ask for helpdesk). Tech support email: tsc@holyname.org.
Tap or scan to call helpdesk
Tap or scan to email tech support
CarePoint Health (Hoboken, Bayonne, Christ Hospital)
Epic Haiku: NOT APPLICABLE. CarePoint runs Meditech (not Epic), so Epic Haiku does not apply. Mobile / remote access is via VPN (vpn.carepointhealth.org) + Citrix (bnj.dellhc.com) only.
Service Desk: 201-795-8500 (Mon–Fri 7 AM–11 PM; Sat–Sun 7 AM–5 PM).
Tap or scan to call Service Desk
Hudson Regional Hospital (HRH)
Epic Haiku: not yet confirmed. If you need Haiku here, call the hospital directly to find out their EMR (Epic vs. other) and the helpdesk number.
Portal (for reference): portal.hudsonregionalhospital.com.
Disclaimer
HVITS does not provide helpdesk support on behalf of any of these hospitals and does not guarantee the validity of this information. Information was current at time of publication and may have changed since. HVITS is not responsible for any errors, omissions, or out-of-date entries on this page.
